FAQs

FAQs 2017-05-31T01:26:50+00:00

Please select a service.

Can I borrow more than one toy at a time? 2015-10-14T12:52:27+00:00

You can borrow three toys and three puzzles for each borrowing period per family.

How do I become a Member? 2017-10-27T17:15:30+00:00

A completion of your membership and the contribution noted above. TL Membership form

Do I have to be a CCS Member to borrow? 2015-10-14T12:53:17+00:00

Yes, the library is membership based and asks for a contribution: $40, a donation of toys to the value of $40, or, volunteer time in three one-hour sessions (Wednesday night or Saturday morning).

For how long can I borrow toys from the Toy Library? 2015-11-10T20:27:06+00:00

Toys can be borrowed for three weeks at a time.

How are allergies accommodated at the Drop-in Playgroup? 2017-05-31T01:26:51+00:00

The Centre has a “Snack Etiquette” which focuses on hygiene as children can have many different allergies. Our rules are as follows:

  • We ask that parents refrain from bringing peanut products to the Centre.
  • We ask that all toys are left in the play area. No toys at the table.
  • We ask that children’s hands are washed before and after eating.
  • We ask parents to feed only children in their care.
  • We ask everyone to disinfect table tops, table edges, and chairs.
What if my child is not feeling well? 2015-10-14T13:08:50+00:00

For the health of everyone who attends the Drop-in Playgroup, we ask that you attend the Centre only when you and the children in your care are healthy.

Can I come to as many sessions as I want? 2015-10-14T13:08:22+00:00

We request that you attend one morning session (9:00 -11:00 a.m.) a week. You may attend a second morning after 9:30 a.m. if space is available. We are now serving 560 families on a drop-in basis and would like everyone to have an opportunity to visit at least one morning a week. There are no restrictions for the other sessions

When is the Drop-in Playgroup open? 2015-10-14T13:08:01+00:00

Choose from ten sessions a week, depending on the time of year.

Can I visit the Co-operative Nursery School Program? 2017-05-30T18:24:36+00:00

Certainly. However, an appointment is necessary. You can contact Lisa at info@centrepointechildcareservices.com to arrange that appointment.

Can my child attend on a short-term basis? 2015-10-14T13:07:07+00:00

The program is already set up for children to develop skills over the course of a year. The best option is registration for the whole year, September to June. On occasion we add children at the beginning of January, when space is available.

Do I need to register? 2015-10-14T13:05:52+00:00

No. But we encourage you to come as close to the beginning of a session to guarantee space availability. In order to play safely and have fun we encourage the following:

  • All parents and caregivers must sign in and out of the Drop-in Playgroup and are responsible for the children in your care while at the Drop-in Playgroup. Please ask another adult to watch your children if your attention is divided for whatever reason.
  • Children should be taught to tidy as they play. Please help your children return toys to marked containers when they have finished playing.
  • Lastly, get involved and keep informed. The notice board is a great place to find out what is going on at the Centre and in the community.
Is there a cost to attend the Drop-in Playgroup? 2015-10-02T02:33:49+00:00

There is no charge to attend the Drop-in Playgroup

Where is the Drop-in Playgroup located? 2017-05-31T01:26:51+00:00

We are located at 75 Hemmingwood Way in Nepean, Ontario. Please use side back door.

What is the staff to child ratio? 2017-09-18T17:22:09+00:00

Because the program is following a co-operative model, the Duty Parent counts in the ratios. We have one ECE and one teachers assistant plus one Duty Parent for 16 children.

What will my child eat? 2015-10-14T13:13:04+00:00

Currently we request the Duty Parent to bring the snack of their child’s favourite crackers, fruit and water for all the children. Children with food allergies are requested to bring their own snack.

What is your approach to discipline? 2017-05-31T01:26:51+00:00

A positive approach to behaviour management is used throughout the day to redirect negative behaviour and assist each child in expressing feelings in a socially acceptable way.

I’d like to become a Home-based Childcare provider. Where do I start? 2015-11-10T20:15:19+00:00

As part of the process, see and populate the application form in Careers & Opportunities. You will have to present the following qualifications:

  • A police check for the vulnerable sector – for the caregiver and anyone over 18 in the home.
  • Proven experience with caring for children, either your own or others.
  • Up-to-date Standard First Aid certificate and Infant/Child CPR certificate.
  • A smoke-free home environment.
  • Knowledge of good nutrition and safety principles.
  • Current medical status and immunizations record.
  • Positive behaviour management skills.
  • A willingness to upgrade skills by taking courses.
How do I find a Home-based Childcare program in my neighbourhood? 2017-05-31T01:26:51+00:00

Contact our Home-based Childcare Consultant for assistance in finding a suitable Home-based Childcare Provider.

What is the difference between Home-based Childcare and Centre-based Childcare? 2015-10-14T13:10:35+00:00

Centre-based Childcare is provided for a capacity of 55 children at our Centre, located at 75 Hemmingwood Way. Home-based Childcare is provided in home environments within the community.

Do I qualify for subsidized child care? 2015-11-11T16:42:00+00:00

The City of Ottawa helps families who financially qualify to access the available funds for subsidy. The City administers the Child Care Fee Subsidy and can, if you qualify, for all or part of your child care costs. You will need to communicate with a Subsidy Coordinator. Begin by visiting the Day Care Fee Assistance Program.

Can my child attend the facility on a part-time basis? 2017-05-31T01:26:51+00:00
  • Unfortunately, we cannot accommodate part-time arrangements in our Centre-based Childcare program. You may speak with one of our office staff about other options which may prove more suitable for your family.
  • The City of Ottawa helps families who financially qualify to access the available funds for subsidy. The City administers the Child Care Fee Subsidy and can, if you qualify, for all or part of your child care costs. You will need to communicate with a Subsidy Coordinator. Begin by visiting the
    [Day Care Fee Assistance Program].
Can I visit the Centre-based Childcare program at the Centre? 2015-10-14T12:49:34+00:00

Certainly. To book a tour of the facility and learn more about our Centre-based Childcare program, contact Tanya at tanya@centrepointechildcareservices.com. We suggest visiting between 8:00 a.m. and 12:00 p.m. or from 2:00 p.m. to 3:15 p.m. Monday through Friday.

What is the staff to child ratio? 2015-11-10T20:27:49+00:00

In our toddler program, we have three staff for 15 children. Our junior preschool has 16 children and two staff members. Our senior preschool has 24 children and three staff members.

What will my child eat? 2015-10-14T12:48:27+00:00

The children enjoy regular meal times and a daily rest period. A substantial, nutritious lunch as well as a morning and afternoon snack–all following Canada’s Food Guide–are prepared in our kitchen by a qualified cook. Special dietary restrictions and allergies can usually be accommodated.

What is your approach to discipline? 2017-05-31T01:26:51+00:00

A positive approach to behaviour management is used throughout the day to redirect negative behaviour and to assist each child in expressing feelings in a socially acceptable way.