Parent Handbook

Parent Handbook 2017-08-31T14:11:30+00:00

CENTREPOINTE CHILDCARE SERVICES

Centre-base Program

2017 PARENT HANDBOOK

Welcome to the Centrepointe Childcare Services – Centre-based program.  This Parent Handbook has been prepared to guide you through your child’s stay with us.  The handbook contains information about many of our policies and procedures and also offers suggestions to parents to make each child’s stay a pleasant one.  For more information please visit our website at www.centrepointechildcareservices.com .

History and Organizational Structure

We celebrated our 25th Anniversary in 2016!  Centrepointe Child Care Corporation was established by the City of Nepean in 1991 using the neighbourhood hub model to provide “one stop shopping” for child care services to the growing community of young families in the area. Centrepointe Child Care Corporation is a non-profit, community based organization providing a range of early childhood services to families under the operating name of Centrepointe Childcare Services.  We offer Home-based childcare throughout the community, Centre-based childcare here on site and a range of programs through our Resource Centre also on site.

The Corporation is managed by a volunteer Board of Directors consisting of community members, including but not restricted to past and present clients of our programs.

The Corporation is committed to supporting parents and families by providing safe, nurturing and stimulating environments for children.

Program Statement

Centrepointe Childcare Services – Centre-based Childcare views children as being

Competent, Capable, Curious and Rich in Potential.

We embrace the document How Does Learning Happen? as the framework to guide our program.

We promote the health, safety, nutrition and well-being of the children by being attuned to the emotional and physical state of each child and responding in a warm and sensitive manner. By providing nutritious food and beverages, creating positive eating environments, increasing children’s physical activity and finding ways to support each child’s varied physiological and biological rhythms we are able to have a positive influence on child health and well-being.

We support positive and responsive interactions among the children, parents, child care providers and staff by connecting with each and every one of them and recognizing what they have to offer.  Our environments respect and support inclusion, meaningful participation and a sense of belonging for all children.  We integrate the unique perspectives and gifts of parents, caregivers, and extended family by inviting them to share their experience with the children and staff.  From programmed activities in the classrooms to walks in the community we include community partners and provide opportunities for children to explore, wonder about, care for, and make connections to the natural environment.

We encourage the children to interact and communicate in a positive way and support their ability to self-regulate by being attuned and responding to children’s varied cues and communications.  We provide time, space, and materials to encourage expression through creative materials that reflect children’s capabilities as well as their social and cultural background.

Language development is a big part of all of our programs.  We offer an English program but the children come from a wide range of backgrounds speaking many different languages in their homes.  We facilitate communication between children by helping children listen to and express themselves to one another.  By documenting children’s communications we are able to assist their growth not only in verbal language but also in recall, problem solving, sharing, passing on knowledge etc.

We foster the children’s exploration, play and inquiry and provide child-initiated and adult-supported experiences by designing indoor and outdoor environments and experiences that spark curiosity, invite investigation, and provide challenges that are responsive to individual capabilities to help children extend the boundaries of their learning.   We plan for and create positive learning environments and experiences in which each child’s learning and development will be supported by continuously questioning and testing their own theories and strategies and seeking new ideas to facilitate children’s exploration and understanding of the world around them in meaningful ways.

Our educators plan indoor and outdoor environments and experiences that spark curiosity, invite investigation, and provide challenges appropriate to the age and developmental level of the children in their care.  Programs are planned taking into account the children’s interests at the time, seasonal and cultural events and the age and developmental level of the children.  The ELECT document (Early Learning for Every Child Today) is used as a measure for skills development at an age appropriate level.  Activities which target specific skills are built into the program plans so as to grab the children’s interest.  Activities are documented in such a way as to make children’s thinking, learning, and competence visible to children, families, and others.

We incorporate indoor and outdoor play, as well as active play, rest and quiet time, into the day, and give consideration to the individual needs of the children receiving care.

We foster the engagement of, and ongoing communication with parents about the program and their children through:

  • Daily write-ups;
  • Daily face to face at drop-off or pick-up time;
  • Phone calls;
  • Message boards;
  • Photographs and documentation boards;
  • Emails;
  • Special event flyers;
  • Memos;
  • Website (www.centrepointechildcareservices.com)

We involve local community partners and allow those partners to support the children, their families and staff.  Some of the community partners we are involved with are Centrepointe Library, Loblaw’s and Little Ray’s Reptile Zoo.

We support staff, in relation to continuous professional learning by providing paid leave and paid workshops/classes on request.

The impact of the strategies used in our programs is in constant review through documentation in many forms.  They include activity documentation boards, log books, and communication journals, notes to parents/staff, phone calls, emails, photographs and conversations.  Scheduled monthly team meetings and impromptu meetings are used as an opportunity to assess these documentations and weekly administration time for each program is available to use for program planning and preparation.

Our Programs

 

Program Age Children Staff
Toddlers 1.5 to 2.5 years 15 3
Junior Preschool 2.5 to 3 years 16 2
Senior Preschool 3 to 5 years 24 3

Our support staff includes a cook, housekeeper, administrative assistant and janitor.

Teaching Staff

All of our staff are required to undergo a comprehensive screening process when they are hired and their performance is reviewed annually.  The teaching staff are trained in Early Childhood Education at a post secondary institution recognized by the Association for Early Childhood Education and have a thorough knowledge of early childhood development. All teaching staff who have a certificate in Early Childhood Education are also registered members of the College of Early Childhood Educators. All staff keep current with Standard First Aid and Level C CPR.  Team teaching provides a model of cooperation and team effort for the children.

Days and Hours of Operation

The Centre provides full time care only.  Our hours of operation are from 7:30 a.m. to 5:45 p.m. daily from Monday to Friday. The Centre is open year round except for the following statutory holidays:

New Years Day (January)                      Canada Day (July)

Family Day (February)                           Civic Holiday (August)

Good Friday (March or April)                  Labour Day (September)

Easter Monday (March or April)              Thanksgiving Day (October)

Victoria Day (May)                                Christmas and Boxing Day (December)

The centre closes at 2 pm on the last working day before Christmas.  We close on one additional day between Christmas and New Year’s day.

 

Fee Payment

 2017    Toddler rate – $58.50/day                    Preschool rate – $45.00/day

We offer 3 options for fee payments – cash, cheques or pre-authorized debit.  Bank deposits for cash and cheques are made on or soon after the 1st and 15th of each month.  Pre-authorized debits are taken also on the 1st and 15th.  You can pay the full months’ fees on either the 1st or the 15th or you can split the month and pay half on each of those dates each month.

There are no rebates or reductions for unused days of care for any reason including statutory holidays, family holidays or absence due to illness.

The bank’s service charge in the amount of $15.00 will be charged back to parents in the case of cheques returned for non-sufficient funds for pre-authorized debit.

For children in diapers we offer 2 options.  You may choose to either pay $30.00/month for diapers ($15.00/month when using diapers only at sleep time) or you may provide your own diapers.

Centrepointe Childcare Services reserves the right to adjust the fees accordingly.  You will be given sufficient notice of these adjustments.

Income tax receipts are issued at year end.  You will receive them by the end of February.

Partially subsidized families pay all fees directly to the City of Ottawa.

 

Subsidy Information

Daycare subsidies are available through the City of Ottawa.  Visit their website at www.ottawa.ca for more information and to fill out the application.

Admission and Discharge Policies

The City of Ottawa maintains the Child Care Registry and Waitlist (CCRAW) for parents to register their children for care in the city and to apply for subsidy if required.  The city assigns a priority ranking to all subsidized families and those families will be offered space in order of that ranking.  Full fee families will be offered space in order of date of enrollment on CCRAW.

An interview will be scheduled, prior to enrolment, to complete the necessary registration documentation which includes a registration form, emergency information, medical and immunization information and consent forms.  Please bring your child’s immunization card as well as addresses and telephone numbers for your child’s physician and emergency contacts.

An orientation week can be scheduled during the preliminary interview to ensure that your child adjusts well by building up gradually to a full day in the program.  Some children benefit from this slow integration and some do not need it so we rely on you the parent to decide whether or not to plan for a slow integration.

The staff have found it helpful to review each child’s adjustment to the program after a one month probationary period.  Very rarely a child may experience extreme difficulty adjusting to the group environment and the head teacher may need to meet with the director to discuss possible solutions.  Assistance in finding alternate child care will be provided to parents if notice of termination is necessary.

Children transition to the next age group as they reach the appropriate age and when a space becomes available.  We will make every effort to accommodate your child in the appropriate program however, if space does not become available we will discuss alternate arrangements with you.  The teaching staff will schedule orientation time in the new program to ensure a smooth transition.

A minimum of two weeks written notice is required prior to withdrawal to allow sufficient time to fill the vacant space.

Arrival and Departure

Because young children depend on regular routines for their sense of security, parents are encouraged to establish regular hours to drop off and pick up their child and to limit their child’s day to no more than nine hours.  If there is an occasional change in your routine, please advise the teaching staff.

Please notify the Centre if your child will be late or absent.  Parents are asked to drop off children no later than 10:00 a.m. except for the occasional special appointment.  Centrepointe Childcare Services reserves the right to refuse care for your child if he/she arrives after 10:00am.

Please enter and leave the building through the main entrance and note your child’s arrival and departure time on the sign in/out form in each program.  Because the morning drop off time can be hectic, please make sure your child has removed all outdoor clothing before dropping him off with a teacher.  Please try to spend a few minutes with your child before leaving and always make sure your child knows you are leaving.  The teaching staff will step in if your child is having a hard time letting you go.

At the end of the day, please notify a teacher that your child is leaving.  Children will not be released to anyone not on the pick up list so please keep this information up to date.

If you must occasionally send someone else to pick up your child, please inform the teacher in your child’s classroom at the time of drop off or by phone throughout the day.  Your child will not be released to anyone if we have not been informed of the change by you even if they are on the pick up list.

Please note:  According to the law, even when separated or divorced, both parents have equal access to their child and to any information about their child.  The teaching staff cannot deny access to any parent unless there is a written court order on file.

Late Policy

The Centre closes promptly at 5:45 p.m. This means that all children must be gone from the building at that time.  Please give yourself enough time to get your child ready and out the door on time.  This is especially important when the cold weather is here and more time is required to get your child dressed in outdoor clothing.  The closing staff will help with this by having the children who are still here begin to dress themselves in their coats, hats, mittens etc. at 5:35pm.  Parents who are unable to arrive by closing time are expected to make alternate arrangements to ensure that their child is picked up on time and to advise the staff of the change in pick up arrangements.

A late fee of $5.00 for the first five minutes plus an extra $2.00 for each additional five minutes will be charged for late departures and is payable in cash to the closing staff within the week.

If you are late picking your child up more than 3 times your child may be discharged from the program.

Vacations

Arrangements for holidays should be discussed with the staff in advance.  We would like to know about summer and Christmas holiday plans early to help adjust our staffing requirements.  If your child is in a subsidized space he/she has 36 paid absent days/year which can be any combination of vacation and sick leave.  Any days taken above the 36 days will be billed in full directly to the parent.

Behaviour Guidance

Behaviour guidance is used as a means of redirecting inappropriate behaviour and assisting the child to express feelings in a socially acceptable way.  Emphasis is placed on the behaviour and not the child.  Behaviour guidance strategies used by the staff are positive, consistently applied, age appropriate and timely.

Centrepointe Child Care Services prohibits the following practices when guiding children’s behaviour:

  1. Corporal punishment;
  2. Deliberate use of harsh or degrading measures on the child that would humiliate the child or undermine his or her self-respect;
  3. Depriving the child of basic needs including food, shelter, clothing or bedding;
  4. Locking the exits or the child care centre for the purpose of confining the child;
  5. Using a locked or lockable room or structure to confine the child if he or she has been separated from other children.

Staff are required by law to report suspected child abuse to the Children’s Aid Society of Ottawa.

Nutrition, Rest, Outdoor Play and Off Premises Activities

The Centrepointe Childcare Services provides a morning snack, a hot, nutritious lunch and an afternoon snack, planned and prepared in our kitchen by a qualified cook.  Our menu is planned to meet the recommendations set out in the Health Canada document “Eating Well with Canada’s Food Guide”.  Our cook provides an alternate meal or snack for any child who cannot eat what is on the menu due to diet restrictions or allergies.   Please provide breakfast for your child prior to arrival and be sure to inform one of the teachers if your child has not eaten well.

To ensure a varied diet, children are encouraged to taste all of the foods presented to them.  They are always welcome to have extra helpings.

A seasonal six week menu plan, including any changes to the plan, is posted in the front vestibule.  Special dietary restrictions and allergies are posted in the kitchen and dining room.

A rest period of up to two hours is provided in each room.  Children are encouraged to sleep but may choose to rest quietly on their beds.  Children who are awake after an hour will participate in quiet activities.  A special soft toy from home may be provided to help him or her sleep but please keep other belongings at home.  It is much harder to teach the children to share when belongings are owned by an individual child.

All of the children get a minimum of 2 hours per day outdoors weather permitting.  This includes play in the 3 playgrounds and weekly local community walks.  Please ensure that your child has clothing for outdoor play that is weather appropriate.  They will need a sun hat with full brim in the summer and full winter dress including boots, snow pants, coat, mittens, hat and neck warmer (no scarves please).  We have a limited supply of extra outdoor clothing for any child who arrives without the proper outdoor gear.

Off Preson between the parents and the Home-based Childcare Provider–ensuring parents have the best possible choice of a home environment. All consultants are registered Early Childhood Educators with diverse academic backgrounds and substantial field experience. They make monthly visits to each home to offer training and support and every four months to conduct safety checks. Consultants provide basic equipment, including: playpens, cots, double strollers, safety gates, high chairs, wagons, as well as baby monitors. They also provide art and program materials.

 

[separator style_type=”shadow” top_margin=”40″ bottom_margin=”40″ sep_color=”” border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”center” class=”” id=””]

 

[fontawesome icon=”fa-comments-o” circle=”no” size=”large” iconcolor=”#232323″ circlecolor=”” circlebordercolor=”” flip=”” rotate=”” spin=”no” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ alignment=”center” class=”” id=””]

FAQ

More answers to your questions about CCS and how we can assist you.

Go to FAQ page >

Home-based Childcareinheritclosedclosed286-revision-v1DISDIS9http://centrepointechildcareservices.com/286-revision-v1/revision1i nU nU~CENTREPOINTE CHILDCARE SERVICES

Centre-base Program

2017 PARENT HANDBOOK

Welcome to the Centrepointe Childcare Services – Centre-based program.  This Parent Handbook has been prepared to guide you through your child’s stay with us.  The handbook contains information about many of our policies and procedures and also offers suggestions to parents to make each child’s stay a pleasant one.  For more information please visit our website at www.centrepointechildcareservices.com .

History and Organizational Structure

We celebrated our 25th Anniversary in 2016!  Centrepointe Child Care Corporation was established by the City of Nepean in 1991 using the neighbourhood hub model to provide “one stop shopping” for child care services to the growing community of young families in the area. Centrepointe Child Care Corporation is a non-profit, community based organization providing a range of early childhood services to families under the operating name of Centrepointe Childcare Services.  We offer Home-based childcare throughout the community, Centre-based childcare here on site and a range of programs through our Resource Centre also on site.

The Corporation is managed by a volunteer Board of Directors consisting of community members, including but not restricted to past and present clients of our programs.

The Corporation is committed to supporting parents and families by providing safe, nurturing and stimulating environments for children.

Program Statement

Centrepointe Childcare Services – Centre-based Childcare views children as being

Competent, Capable, Curious and Rich in Potential.

We embrace the document How Does Learning Happen? as the framework to guide our program.

We promote the health, safety, nutrition and well-being of the children by being attuned to the emotional and physical state of each child and responding in a warm and sensitive manner. By providing nutritious food and beverages, creating positive eating environments, increasing children’s physical activity and finding ways to support each child’s varied physiological and biological rhythms we are able to have a positive influence on child health and well-being.

We support positive and responsive interactions among the children, parents, child care providers and staff by connecting with each and every one of them and recognizing what they have to offer.  Our environments respect and support inclusion, meaningful participation and a sense of belonging for all children.  We integrate the unique perspectives and gifts of parents, caregivers, and extended family by inviting them to share their experience with the children and staff.  From programmed activities in the classrooms to walks in the community we include community partners and provide opportunities for children to explore, wonder about, care for, and make connections to the natural environment.

We encourage the children to interact and communicate in a positive way and support their ability to self-regulate by being attuned and responding to children’s varied cues and communications.  We provide time, space, and materials to encourage expression through creative materials that reflect children’s capabilities as well as their social and cultural background.

Language development is a big part of all of our programs.  We offer an English program but the children come from a wide range of backgrounds speaking many different languages in their homes.  We facilitate communication between children by helping children listen to and express themselves to one another.  By documenting children’s communications we are able to assist their growth not only in verbal language but also in recall, problem solving, sharing, passing on knowledge etc.

We foster the children’s exploration, play and inquiry and provide child-initiated and adult-supported experiences by designing indoor and outdoor environments and experiences that spark curiosity, invite investigation, and provide challenges that are responsive to individual capabilities to help children extend the boundaries of their learning.   We plan for and create positive learning environments and experiences in which each child’s learning and development will be supported by continuously questioning and testing their own theories and strategies and seeking new ideas to facilitate children’s exploration and understanding of the world around them in meaningful ways.

Our educators plan indoor and outdoor environments and experiences that spark curiosity, invite investigation, and provide challenges appropriate to the age and developmental level of the children in their care.  Programs are planned taking into account the children’s interests at the time, seasonal and cultural events and the age and developmental level of the children.  The ELECT document (Early Learning for Every Child Today) is used as a measure for skills development at an age appropriate level.  Activities which target specific skills are built into the program plans so as to grab the children’s interest.  Activities are documented in such a way as to make children’s thinking, learning, and competence visible to children, families, and others.

We incorporate indoor and outdoor play, as well as active play, rest and quiet time, into the day, and give consideration to the individual needs of the children receiving care.

We foster the engagement of, and ongoing communication with parents about the program and their children through:

  • Daily write-ups;
  • Daily face to face at drop-off or pick-up time;
  • Phone calls;
  • Message boards;
  • Photographs and documentation boards;
  • Emails;
  • Special event flyers;
  • Memos;
  • Website (www.centrepointechildcareservices.com)

We involve local community partners and allow those partners to support the children, their families and staff.  Some of the community partners we are involved with are Centrepointe Library, Loblaw’s and Little Ray’s Reptile Zoo.

We support staff, in relation to continuous professional learning by providing paid leave and paid workshops/classes on request.

The impact of the strategies used in our programs is in constant review through documentation in many forms.  They include activity documentation boards, log books, and communication journals, notes to parents/staff, phone calls, emails, photographs and conversations.  Scheduled monthly team meetings and impromptu meetings are used as an opportunity to assess these documentations and weekly administration time for each program is available to use for program planning and preparation.

Our Programs

 

Program Age Children Staff
Toddlers 1.5 to 2.5 years 15 3
Junior Preschool 2.5 to 3 years 16 2
Senior Preschool 3 to 5 years 24 3

Our support staff includes a cook, housekeeper, administrative assistant and janitor.

Teaching Staff

All of our staff are required to undergo a comprehensive screening process when they are hired and their performance is reviewed annually.  The teaching staff are trained in Early Childhood Education at a post secondary institution recognized by the Association for Early Childhood Education and have a thorough knowledge of early childhood development. All teaching staff who have a certificate in Early Childhood Education are also registered members of the College of Early Childhood Educators. All staff keep current with Standard First Aid and Level C CPR.  Team teaching provides a model of cooperation and team effort for the children.

Days and Hours of Operation

The Centre provides full time care only.  Our hours of operation are from 7:30 a.m. to 5:45 p.m. daily from Monday to Friday. The Centre is open year round except for the following statutory holidays:

New Years Day (January)                      Canada Day (July)

Family Day (February)                           Civic Holiday (August)

Good Friday (March or April)                  Labour Day (September)

Easter Monday (March or April)              Thanksgiving Day (October)

Victoria Day (May)                                Christmas and Boxing Day (December)

The centre closes at 2 pm on the last working day before Christmas.  We close on one additional day between Christmas and New Year’s day.

 

Fee Payment

 2017    Toddler rate – $58.50/day                    Preschool rate – $45.00/day

We offer 3 options for fee payments – cash, cheques or pre-authorized debit.  Bank deposits for cash and cheques are made on or soon after the 1st and 15th of each month.  Pre-authorized debits are taken also on the 1st and 15th.  You can pay the full months’ fees on either the 1st or the 15th or you can split the month and pay half on each of those dates each month.

There are no rebates or reductions for unused days of care for any reason including statutory holidays, family holidays or absence due to illness.

The bank’s service charge in the amount of $15.00 will be charged back to parents in the case of cheques returned for non-sufficient funds for pre-authorized debit.

For children in diapers we offer 2 options.  You may choose to either pay $30.00/month for diapers ($15.00/month when using diapers only at sleep time) or you may provide your own diapers.

Centrepointe Childcare Services reserves the right to adjust the fees accordingly.  You will be given sufficient notice of these adjustments.

Income tax receipts are issued at year end.  You will receive them by the end of February.

Partially subsidized families pay all fees directly to the City of Ottawa.

 

Subsidy Information

Daycare subsidies are available through the City of Ottawa.  Visit their website at www.ottawa.ca for more information and to fill out the application.

Admission and Discharge Policies

The City of Ottawa maintains the Child Care Registry and Waitlist (CCRAW) for parents to register their children for care in the city and to apply for subsidy if required.  The city assigns a priority ranking to all subsidized families and those families will be offered space in order of that ranking.  Full fee families will be offered space in order of date of enrollment on CCRAW.

An interview will be scheduled, prior to enrolment, to complete the necessary registration documentation which includes a registration form, emergency information, medical and immunization information and consent forms.  Please bring your child’s immunization card as well as addresses and telephone numbers for your child’s physician and emergency contacts.

An orientation week can be scheduled during the preliminary interview to ensure that your child adjusts well by building up gradually to a full day in the program.  Some children benefit from this slow integration and some do not need it so we rely on you the parent to decide whether or not to plan for a slow integration.

The staff have found it helpful to review each child’s adjustment to the program after a one month probationary period.  Very rarely a child may experience extreme difficulty adjusting to the group environment and the head teacher may need to meet with the director to discuss possible solutions.  Assistance in finding alternate child care will be provided to parents if notice of termination is necessary.

Children transition to the next age group as they reach the appropriate age and when a space becomes available.  We will make every effort to accommodate your child in the appropriate program however, if space does not become available we will discuss alternate arrangements with you.  The teaching staff will schedule orientation time in the new program to ensure a smooth transition.

A minimum of two weeks written notice is required prior to withdrawal to allow sufficient time to fill the vacant space.

Arrival and Departure

Because young children depend on regular routines for their sense of security, parents are encouraged to establish regular hours to drop off and pick up their child and to limit their child’s day to no more than nine hours.  If there is an occasional change in your routine, please advise the teaching staff.

Please notify the Centre if your child will be late or absent.  Parents are asked to drop off children no later than 10:00 a.m. except for the occasional special appointment.  Centrepointe Childcare Services reserves the right to refuse care for your child if he/she arrives after 10:00am.

Please enter and leave the building through the main entrance and note your child’s arrival and departure time on the sign in/out form in each program.  Because the morning drop off time can be hectic, please make sure your child has removed all outdoor clothing before dropping him off with a teacher.  Please try to spend a few minutes with your child before leaving and always make sure your child knows you are leaving.  The teaching staff will step in if your child is having a hard time letting you go.

At the end of the day, please notify a teacher that your child is leaving.  Children will not be released to anyone not on the pick up list so please keep this information up to date.

If you must occasionally send someone else to pick up your child, please inform the teacher in your child’s classroom at the time of drop off or by phone throughout the day.  Your child will not be released to anyone if we have not been informed of the change by you even if they are on the pick up list.

Please note:  According to the law, even when separated or divorced, both parents have equal access to their child and to any infoto the supervisor and/or licensee.

Concerns about the Suspected Abuse or Neglect of a child

Everyone, including members of the public and professionals who work closely with children, is required by law to report suspected cases of child abuse or neglect.

If a parent/guardian expresses concerns that a child is being abused or neglected, the parent will be advised to contact the local Children’s Aid Society (CAS) directly.

Persons who become aware of such concerns are also responsible for reporting this information to CAS as per the “Duty to Report” requirement under the Child and Family Services Act.

For more information, visit http://www.children.gov.on.ca/htdocs/English/childrensaid/reportingabuse/index.aspx

 

Procedures

Nature of Issue or Concern Steps for Parent and/or Guardian to Report Issue/Concern: Steps for Staff and/or Licensee in responding to issue/concern:
Program Room-Related

E.g: schedule, sleep arrangements, toilet training, indoor/outdoor program activities, feeding arrangements, etc.

 

 

Raise the issue or concern to

–        the classroom staff directly

or

–        the program director.

–        Address the issue/concern at the time it is raised

or

–        arrange for a meeting with the parent/guardian at the soonest time convenient to all parties.

Document the issues/concerns in detail. Documentation should include:

–        the date and time the issue/concern was received;

–        the name of the person who received the issue/concern;

–        the name of the person reporting the issue/concern;

–        the details of the issue/concern; and

–        any steps taken to resolve the issue/concern and/or information given to the parent/guardian regarding next steps or referral.

Provide contact information for the appropriate person if the person being notified is unable to address the matter.

Ensure the investigation of the issue/concern is initiated by the appropriate party 1 business day or as soon as reasonably possible thereafter. Document reasons for delays in writing.

Provide a resolution or outcome to the parent(s)/guardian(s) who raised the issue/concern.

General, Centre- or Operations-Related

E.g: child care fees,  hours of operation, staffing, waiting lists, menus, etc.

Raise the issue or concern to

–        the program director.

Staff-, Duty parent-, Supervisor-, and/or Licensee-Related Raise the issue or concern to

–        the individual directly

or

–        the program director

 

All issues or concerns about the conduct of staff, duty parents, etc. that puts a child’s health, safety and well-being at risk should be reported to the program director as soon as parents/guardians become aware of the situation.

Student/Volunteer-Related

 

Raise the issue or concern to

–        the staff responsible for supervising the volunteer or student

or

–        the program director

 

All issues or concerns about the conduct of students and/or volunteers that puts a child’s health, safety and well-being at risk should be reported to the supervisor as soon as parents/guardians become aware of the situation.

 

Escalation of Issues or Concerns: Where parents/guardians are not satisfied with the response or outcome of an issue or concern, they may escalate the issue or concern verbally or in writing to the board of directors.

 Issues/concerns related to compliance with requirements set out in the Child Care and Early Years Act., 2014 and Ontario Regulation 137/15 should be reported to the Ministry of Education’s Child Care Quality Assurance and Licensing Branch.

Issues/concerns may also be reported to other relevant regulatory bodies (e.g. local public health department, police department, Ministry of Environment, Ministry of Labour, fire department, College of Early Childhood Educators, Ontario College of Teachers, College of Social Workers etc.) where appropriate.

Contacts:

Centre-based program director: Tanya Slight – 613-225-9678, tanya@centrepointechildcareservices.com

Board of Directors: 613-225-9678, info@centrepointechildcareservices.com

Ministry of Education, Licensed Child Care Help Desk: 1-877-510-5333 or childcare_ontario@ontario.ca